Kimberly Kemper booked a deep‑cleaning appointment with Cecilia’s Cozy Cleaning for $350, hoping that walls, baseboards, and stairs in her home would be spotless after a detailed walkthrough. Yet, when she inspected the property, she discovered that the walls remained streaked, cabinets above eye‑level were still grimy, and she had to rewash dishes and climb into a dumpster to retrieve her sink strainer. “I had to rewash the dishes, clean the floors myself, and even climb into a dumpster to get the sink strainer,” she said in a Facebook post.
Bodart, the business owner, had promised to return and address the shortcomings, but the follow‑up visit never materialized. “Everyone has different expectations,” she wrote in a private message, acknowledging that “we had cleaned walls, baseboards, windowsills and cabinets.” After Kemper pressed for a clear list of completed tasks, Bodart apologized for the lack of communication and cited personal difficulties, yet she still denied that her crew had missed any work.
The dispute escalated over the refund amount. Kemper requested $250, arguing she had spent hours cleaning unaddressed areas, while Bodart offered only $100, insisting that the work performed justified retaining the remaining $250. The disagreement also exposed a second layer of frustration: Kemper had not been informed that an employee accompanied Bodart during the initial cleaning, raising concerns about unauthorized access.
Cleaning‑industry experts advise customers to demand a detailed scope of work and a satisfaction guarantee before payment. The case highlights how unclear expectations and weak follow‑up can leave homeowners, like Kemper, scrambling to revert what was paid for. The dispute remains unresolved as Kemper awaits a response from Cecilia’s Cozy Cleaning and considers further action.