
NEW DELHI — The Railway Board ordered mandatory time-stamped photographic inspections and deployed mid-journey repair squads across 11 ultra-long-distance passenger services exceeding 40 hours of travel time.
Railway personnel must now photograph coach interiors and lavatories at origin terminals, destination stations, and designated intermediate halts. The mandate targets chronic sanitation failures on cross-country journeys where passenger footfall rapidly degrades onboard amenities. Zonal authorities will track depot maintenance performance against real-time passenger complaints lodged on the Rail Madad digital portal.
The policy shifts onboard housekeeping contractors from passive cleaning duties into direct accountability.
Under the newly cleared operational plan, base depots managing the 11 long-distance routes must maintain continuous digital oversight of train turnaround maintenance. Onboard housekeeping service (OBHS) personnel will receive specialized training to execute immediate, minor coach repairs during runs. To tackle recurring infrastructure breakdowns, zonal divisions will position rapid-response teams—comprising plumbers, electrical technicians, and carriage maintenance crews—at critical operational junctions along the transit corridors.
Cleaning operations at designated Clean Train Station (CTS) points will undergo intensified divisional scrutiny, with operating divisions instructed to guarantee adequate labor, modern mechanical cleaning gear, and sanitation consumables.
The 11 long-haul trains designated for the heightened supervision protocol include:
Vivek Express
Jhelum Express
Avadh Assam Express
Amritsar Garib Rath Express
Howrah–Yesvantpur Express
Danapur–SMVT Bengaluru Express
Pune–Saharsa Express
Amrapali Express
Ahmedabad–Saharsa Express
Rajgir–Lokmanya Tilak Terminus Express
RKMP–Agartala Express
Zonal railway executives will convene weekly review panels to dissect customer grievances filed through Rail Madad, cross-referencing grievance patterns directly against contractor performance metrics. Service providers failing sanitation and repair benchmarks face contractual penalties.
The enforcement drive aligns with statutory obligations under the Solid Waste Management Rules, 2026, alongside environmental directives issued by the Supreme Court of India. To eliminate unauthorized refuse disposal, the Railway Board released a comprehensive Standard Operating Procedure (SoP) governing solid waste management across railway stations, running trains, residential railway colonies, medical centers, production facilities, and maintenance workshops.
| Operational Parameter | Policy Specification | Coverage Metric |
|---|---|---|
| Ultra-Long-Haul Focus Routes | Journeys exceeding 40 hours | 11 identified express trains |
| Clean Train Station (CTS) Network | Scheduled halt mechanical cleaning | 63 stations covering 2,800 trains |
| On-Board Housekeeping Services (OBHS) | Continuous journey sanitation & minor repairs | 1,450 pairs of long-distance trains |
| Regulatory Framework | Mandatory waste segregation & processing | Solid Waste Management Rules, 2026 |
The operational guidelines establish legally binding procedures for source segregation, waste transportation, processing, and scientific disposal across all rail establishments. Zonal railways have launched field assessments to formally classify designated operational hubs as bulk waste generators under statutory rules. Concurrently, rail administrations are rolling out an As-is Waste Characterization and Quantification Study to measure the exact scale and material composition of onboard refuse.
Dedicated nodal officers appointed across zonal jurisdictions will now conduct periodic field audits, execute division-specific waste mitigation masterplans, and submit routine compliance dossiers directly to the Railway Board. Dedicated Environment & Housekeeping Management (EnHM) directorates established at divisional, zonal, and Railway Board tiers will oversee systemic adherence as the rollout expands across the national transit network.
| Digital Grievance Oversight | Weekly zonal compliance reviews | Rail Madad portal complaints |