Uber driver Jamil Jihad Khan threatened a woman at her Gurugram doorstep after a fare dispute over Rs 1,479 on 26 October 2026.
The woman, Tanisha Sharma, booked an Uber from Delhi airport to Gurugram, with the app displaying a fare of roughly ₹625. When the ride ended, the driver showed her a screenshot from the food‑delivery app Rapido that quoted ₹1,479 and demanded she pay the higher amount. Sharma said she pointed out the screenshot was not from Uber, to which the driver replied, "Iss route ka itna hi hota hai." She paid the ₹625 shown on her app, but the driver refused to let her retrieve her luggage, holding her arm and shutting the front‑seat window.
Sharma later tried to return home. The driver followed her, forced the gate open, and harassed her with abusive language and death threats. She described the confrontation as "genuinely frightening," noting she had to lock herself in her house to escape the driver’s aggression.
After the incident, Sharma attempted to contact Uber’s safety support through the app, only to find the option disabled. She posted the ordeal on Twitter, tagging @Uber, @Uber_India, and @UberIN_Support, demanding a swift investigation and preservation of trip records.
Delhi Police have opened an inquiry into the matter, and Uber’s safety team has pledged to review the driver’s license and payment logs. The company’s spokesperson said the case would be escalated to the relevant authorities and that user safety remains a priority.
Sharma, who has used ride‑hailing services abroad without incident, said the experience shattered her sense of safety in her own country. She hopes the investigation will restore trust for passengers who rely on Uber for secure travel.