
A cascading global Microsoft technical outage struck Indian aviation operations on Friday morning, crippling airline check-in interfaces and forcing SpiceJet to cancel three departures out of Indira Gandhi International Airport in Delhi.
Terminal operations ground into sudden friction before dawn. SpiceJet axed scheduled services linking Delhi to Pune, Leh, and Mumbai as software glitches paralyzed reservation and dispatch systems. Two additional SpiceJet flights — bound for Darbhanga and Mumbai — stalled on the tarmac with heavy departure delays.
Airport terminals across the capital placed ground teams on high alert. Check-in desks faced intermittent system freezes, prompting Delhi Airport and operating carriers to push urgent advisories urging flyers to verify departure schedules before leaving home.
But the severity of the fallout varied sharply across carrier fleets.
Air India announced its scheduled flight operations remained fully operational despite the global tech breakdown. To prevent critical customer channels from collapsing, the carrier rerouted incoming passenger email streams through secondary relays, pledging responses within its standard 24-hour operational window. Both IndiGo and Akasa Air activated flight monitoring protocols, directing passengers to track real-time portal updates as IT teams worked to isolate the glitch.
| Flight Sector | Airline | Operational Impact | Cause |
|---|---|---|---|
| Delhi to Pune | SpiceJet | Cancelled | Microsoft system outage |
| Delhi to Leh | SpiceJet | Cancelled | Microsoft system outage |
| Delhi to Mumbai | SpiceJet | Cancelled | Microsoft system outage |
| Delhi to Darbhanga | SpiceJet | Delayed | Digital check-in disruption |
| Delhi to Mumbai | SpiceJet | Delayed |
Half a world away, Microsoft engineers scrambled to contain widespread cloud degradation across Office 365 services, Exchange Online, and Teams. The outage, which first erupted across corporate networks on Thursday, severed enterprise users from core communication suites across multiple continents.
Tech teams in Redmond, Washington confirmed that users encountered widespread failures while attempting to access Exchange Online mailboxes through multiple connection channels, particularly in the Americas.
We're aggressively pursuing all pathways to reduce impact.
Microsoft 365 Operations Team
The tech conglomerate declined to publish the root mechanical trigger of the failure immediately, confirming only that internal development teams had initiated live testing on active platform fixes.
Delhi airport authorities and carrier customer support desks continue to process passengers manually at check-in bays while Microsoft rolls out cloud-level recovery updates across its worldwide network nodes.
| Digital check-in disruption |
| Air India Network | Air India | Unaffected (Email rerouted) | Failover protocol active |