The incident unfolded on Oct. 15, 2026, when Srishti, a resident of Bengaluru, booked a Rapido Pink ride that ended at her residential complex.
Srishti, who posted on X, said the rider—identified as SYED TOUSIF Z—held her hand for several seconds after the trip and lingered outside the society for about ten minutes, despite her pleas to leave.
Rapido responded on its social media page, apologizing for the “unwanted physical contact” and announcing that the rider has been permanently suspended from the platform. “Hi, as discussed on the call, we’re truly sorry for this distressing experience. Unwanted physical contact and behaviour that makes you feel unsafe are serious concerns. The Captain has been permanently suspended from the Rapido platform,” the company wrote.
Bengaluru police acknowledged the complaint and said they would investigate the rider's conduct, adding that passenger safety remains a priority for the city’s transport regulators.
The episode has reignited calls for stricter rider vetting and on‑board monitoring, with activists urging the company to implement mandatory safety training and enforce zero tolerance for physical harassment.