Police seized 41 lakh rupees in cash, 29 laptops, 25 mobile phones, eight routers, and an SUV from the third and fourth floors of the rented Pitampura premises during the raid conducted by the Intelligence Fusion and Strategic Operations unit on September 21. The operation revealed a sophisticated scheme that lured American customers through toll‑free lines, rerouting their calls to Pitampura where agents, using pre‑written scripts, posed as technical support and coaxed users into installing remote‑access software that exposed bank accounts and installed malware.
The fraudsters then pretended to be bank officials, urging victims to buy gift cards or transfer cryptocurrency to supposedly secure their finances. In some cases they sent forged letters claiming to be from the FBI and other U.S. federal agencies, amplifying the illusion of legitimacy and forcing compliance. Pseudonyms such as Williams, Rayan, Sofi, Genny, and Alex peppered the communications, while gift‑card details were shared in online forums before being redeemed or cashed out by key syndicate members.
A case was filed on September 22 under sections 120‑B, 420, and 66 of the Information Technology Act at the Special Cell police station in New Delhi. Police are coordinating with U.S. authorities to locate overseas operatives, while a forensic audit of the call centre’s financial trails continues. The first court appearance is expected within the next fortnight, as investigators push to dismantle the remaining network.